Refund & Return Policy

At Nnix Book Store, we are committed to providing quality products and ensuring customer satisfaction. If you receive a damaged or defective product, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be returned in its original condition along with any original packaging.

Refunds

Refunds are available only for products that arrive damaged or defective. To qualify for a refund, the product must be returned to us within 7 days of delivery.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method.

Replacements

If your product arrives damaged or defective, you may choose to receive either:

• A full refund, or

• A replacement product (subject to availability).

Non-Refundable Items

The following items are not eligible for refunds or returns unless they arrive damaged or defective:

• eBooks and other digital downloads

• Gift cards

• Personalized or custom-made items

Return Shipping

If the return is due to a damaged, defective, or incorrect item sent by Nnix Book Store, we will cover the return shipping costs. In all other cases, customers are responsible for return shipping charges.

Processing Time

Refunds and replacements will be processed within 5–7 business days after we receive and inspect the returned item.

Contact Us

If you have any questions regarding returns, refunds, or replacements, please contact us:

Nnix Publications Pvt Ltd
Email: contact@nnixpublications.com
Phone: +94 77 706 7259

We appreciate your trust in Nnix Book Store and will do our best to resolve any issues promptly.